Frequently Asked Questions
Ordering & Payments
What payment methods do you accept?
Credit/debit cards, Apple Pay, PayPal, Tabby/Tamara (if offering BNPL), and regional options (important for GCC).
Is it safe to shop on La Mer Closet?
SSL encryption, secure payment gateways.
Shipping & Delivery
Where do you deliver?
UAE-wide + international options (if applicable).
How long will my order take to arrive?
Example: 2–3 days UAE standard, 5–7 days international.
Do you offer same-day or express delivery?
Benchmark Ounass → highlight fast delivery in Dubai.
Do I pay customs or duties?
Clarify if included in price or customer’s responsibility.
Returns & Exchanges
Can I return or exchange my purchase?
State return window (e.g., 7 days in UAE).
How do I start a return?
Provide contact or form instructions.
Are there items that cannot be returned?
E.g., sale items, personalized pieces.
Products & Care
What materials are your bags made from?
Genuine leather, sustainable fabrics, etc.
How should I care for my leather products?
Storage tips, cleaning instructions.
Are all items authentic?
Yes — emphasize originality and design
Account & Wishlist
Do I need an account to shop?
Not required, but recommended for faster checkout and wishlist saving.
How does the wishlist work?
Save favorites, sync across devices.
Contact & Support
How do I reach customer service?
Email, WhatsApp, contact form
What are your customer service hours?
State working hours in UAE/GMT.
